Singapore Airlines to fly A380 with new cabins to London and Hong Kong

Jan 15, 2018

Singapore Airlines has today announced that London and Hong Kong will be the next destinations to be served by its newest Airbus A380 aircraft, featuring its recently unveiled new cabin products. The airline has always been seen as providing a high quality inflight service and these new cabins continue to offer incredible comfort and service for long haul flights.

Singapore Airlines food Roasted Chicken with RiceThe New A380 Schedule

Starting from the 16th February 2018, the aircraft will operate as SQ322 (Singapore-London) on Wednesdays, Fridays and Sundays. From the 17th February 2018 to the 5th April 2018, it will operate as SQ305 (London-Singapore). With effect from the 7th April 2018, the new aircraft are scheduled to operate as SQ317 (London-Singapore) on Mondays, Thursdays and Saturdays.

Singapore Airlines Nasi Lemak with Fried ChickenFrom the 18th February 2018 to the 6th April 2018, the new A380 aircraft will also be deployed on services to Hong Kong, operating on Tuesdays, Wednesdays, Fridays and Sundays as SQ860 (Singapore-Hong Kong) and SQ863 (Hong Kong-Singapore). With effect from the 8th April 2018, the aircraft are scheduled to operate on Tuesdays, Wednesdays, Fridays and Sundays as SQ856 (Singapore-Hong Kong) and SQ861 (Hong Kong-Singapore).

These new cabin products were publicly unveiled last year in November and debuted on the 18th December 2017 to Sydney following the delivery of the first of five new A380 aircraft from Airbus.

Singapore Airlines First Class Suites

In the Double Suites, the centre divider between rooms makes way for a luxurious double bed. At a touch, the mood lighting in these private bedrooms change to one of five settings. Or, you can individually finetune all 10 light sources from your control panel to suit the time of day or the activity. You can even save your personal settings through your KrisWorld account and they’ll even greet you automatically on your next flight.

Singapore Airlines A380 Single SuiteSingapore Airlines Airbus A380 SuiteSingapore Airlines Airbus A380 Suites

Singapore Airlines A380 Suite BathroomSingapore Airlines A380 Suite LavatoryThe new cabin products will initially be fitted to the five new A380 jets, following which retrofit work will commence on 14 aircraft that are already in service.

First Class Food

In First Class you’ll find bone china tableware from Wedgwood laid out on crisp linen on your personal dining table. This provides a supurb location to enjoy the sumptuous meal from the inflight menu. Or, you can get a main course crafted by the airline’s acclaimed International Culinary Panel of chefs from around the world.

Singapore Airlines First Class food Bak-kut-tehSingapore Airlines First Class food Lobster ThermidorSingapore Airlines First Class food Nut Crushed Veal FilletSingapore Airlines First Class food Prawn and Chicken LaksaThe new A380 cabin products seat up to 471 customers in four classes, with six in Suites, 78 in Business Class, 44 in Premium Economy Class and 343 in Economy Class.

New A380 Business Class Cabin Seats

Singapore Airlines new A380 Business Class seatSingapore Airlines Business Class seats make into a double bedNew Singapore Airlines Business Class seat

New A380 Business Class Food

Business Class food NarumiNew A380 Premium Economy Cabin

Singapore Airlines A380 Premium Economy Class SeatSingapore Airlines A380 Premium Economy Class Cabin Singapore Airlines A380 Economy Class

Singapore Airlines IFE KrisWorldSingapore Airlines latest Economy Class IFE on new A380Singapore Airlines Economy Class Seats on latest A380 fleetSingapore Airlines A380 new Economy Class seatsNew Singapore Airlines A380 Economy Class seats

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Malaysia Airlines to re-start Brisbane flights from June

Jan 9, 2018

Malaysia Airlines has today announced that it will be reinstating direct flights between Kuala Lumpur and Brisbane, Australia. Their Brisbane flights will take-off from the 6th June 2018.

Brisbane Flights

The new Brisbane flights will run four times a week, providing 120,000 seats to and from Brisbane airport. Malaysia Airlines will flying Airbus A330-300 aircraft on the route, operating every Monday, Wednesday, Thursday and Saturday.

Brisbane Flights to start in June 2018

Adrian Keating, Malaysia Airlines’ Regional Manager for the UK, Ireland, Europe & North America, said: “We are delighted to be returning to Brisbane and to offer our customers the best service and connectivity within Asia-Pacific. We have enjoyed a historic link with Queensland which boasts some of Australia’s leading tourist attractions.”

Currently Malaysia Airlines operates between Kuala Lumpur and Australia with routes to Sydney (twice daily), Melbourne (twice daily), Perth (daily) and Adelaide (four times a week).

Tickets to Brisbane will go on sale from today, the 9th January 2018. To take advantage of Malaysia Airline’s great prices passengers can book their tickets at Malaysia Airlines’ participating travel agents or visit Malaysia Airlines’ website.

Upgrade Brisbane Flights

When you do book an economy seat with Malaysia Airlines you can also use the airline’s MHUpdate bid for an upgrade to Business Class. We’ve not seen how much theses spare seats go so do let us know if you’ve been successful on Twitter.

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Air New Zealand’s London to Auckland route January sale is now on

Jan 3, 2018

Air New Zealand flights to Auckland, New Zealand operate from London via Los Angeles, now only £723. The SALE[eafl id=”21056″ name=”Air NEw Zealand main link” text=”Air New Zealand”] ends on the 31st January 2018.

Auckland Flights

As an Economy Class passenger on Air New Zealand, you will enjoy:

  • Great leg room in economy class
  • Complimentary food and wine
  • Snacks on demand – at the touch of a screen
  • In-flight on-demand entertainment from gate to gate
  • New ergonomically designed seat, with adjustable headrest
  • Personal 10.6” inch personal touch screen for every seat with on-demand visual and audio capabilities.
  • Checked in Baggage allowance of 1 piece at 23kg weight per person

Air New Zealand has been crowned 2018 Airline of the Year by leading international aviation website

The award marks the 5th consecutive year [eafl id=”21056″ name=”Air NEw Zealand main link” text=”Air New Zealand”] has received the top honour in its Airline Excellence Awards.’s panel of six judges, who have a combined 180 years experience in aviation, assess airlines on 13 major criteria for the awards each year. These include passenger reviews, in-flight product offerings, safety, profitability, fleet age and environmental policies.

“In virtually every criteria Air New Zealand is a clear winner or equal first,” says editor-in-chief Geoffrey Thomas.

“Quite simply, Air New Zealand is an airline of first choice. And given the airline’s location and the country’s size, its performance is remarkable. No other airline has consistently demonstrated success like Air New Zealand so far this century.”

Air New Zealand Chief Marketing and Customer Officer Mike Tod says receiving the Airline of the Year accolade for the fifth time is something all 11,800 staff will feel incredibly proud about.

“Our people on the ground and in the air work hard to deliver a uniquely Kiwi experience that sets us apart from competitors. It is terrific to see this effort across every part of our airline recognised by one of the most experienced judging panels in aviation,While we will take some time to reflect on this latest award, we are also keenly focused on redefining the customer experience in aviation and look forward to showcasing some exciting new initiatives in 2018.”

In addition to being named Airline of the Year, Air New Zealand won the award for Best Premium Economy – also for the 5th straight year.

Economy Flights to Auckland – [eafl id=”21056″ name=”Air NEw Zealand main link” text=”Book Now”]

Air New Zealand's London to Auckland route January sale

Economy sale on for Auckland flights

[eafl id=”21056″ name=”Air NEw Zealand main link” text=”Air New Zealand”] was also named Top Airline in the World by prestigious US magazine Condé Nast Traveler in its 30th annual Readers’ Choice Awards.

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Virgin Atlantic Expects Festive Salt and Pepper Shakers to Fly off Planes

Dec 13, 2017

Virgin Atlantic has launched a festive red version of its highly collectable salt and pepper shakers in its Upper Class cabin.

The sought after items, currently onboard, in silver and black,are named Wilbur and Orville and are shaped like mini planes. They are so coveted they even have Pinched from Virgin Atlantic stamped onto the feet to try to discourage light fingered passengers. They’ve even been found on Ebay selling for up to £20 per pair!

Festive Flying With Virgin Atlantic

Over the Christmas period, from the 21st-26th December the shakers will be available onboard in Virgin Atlantic red. The airline is encouraging passengers to pinch them and take them home to sit pride of place on the Christmas dinner table or gifted to that aviation enthusiast relative.

Virgin Atlantic Salt Pepper Shaker

Mark Anderson, Executive Vice President Customer at Virgin Atlantic commented: “When we launched Wilbur and Orville over 15 years ago we had no idea they’d become so iconic and loved by our customers.  Although our cabin crew  keep a close eye on them, thousands have been pinched over the years as customers like to take home a special memento of their Virgin Atlantic flight. This Christmas we’re shaking things up by introducing limited edition red sets of Wilbur and Orville on all flights, and expect to see them fly off the planes.”

But it’s not just the salt and pepper pots that go missing, the top pinched items from Virgin are:

  • Wilbur and Orville salt and pepper shakers
  • Mugs in Upper Class and Premium Economy
  • Blankets from all cabins
  • Noble Isle hand wash and hand cream from the bathrooms
  • Cutlery
  • Safety cards
  • Sick bags

Virgin Atlantic prides itself on the bespoke design of its onboard offerings making everything onboard look and feel uniquely Virgin. Therefore it’s no surprise that passengers like to take home a memento of their flight….especially from Upper Class!

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Singapore Airlines launches Kris chatbot for customer questions

Dec 12, 2017

Singapore Airlines (SIA) today launched Kris, a beta chatbot, as it expands digital servicing channels for customers. The bot, named ‘Kris’, will initially be available on the SIA global Facebook page, and will later be made available on the website.

Access Kris on Facebook

Customers who visit the SIA Facebook page and reach out to the Airline via Facebook Messenger will be able to chat privately with Kris and receive assistance for pre-flight-related queries. As a beta bot, Kris will be in constant learning mode and its capabilities will develop over time. The bot is currently trained to address queries in English related to baggage, check-in, online booking, as well as travelling with infants and children.

“SIA is committed to offering our customers more choices and greater convenience in how they engage with us – at any time of the day or night. Kris will be under constant development as we further develop its knowledge library based on what our customers are most frequently reaching out to us for,” said Mr Marvin Tan, Senior Vice President Customer Services & Operations.

Kris the Singapore Airlines chatbot“Customer preferences are changing and with Kris we are taking feedback into account by expanding our servicing platforms beyond traditional contact centre and email channels.”

Based on historical data, the beta bot has been trained to address the most frequent queries customers search for on or reach out to reservations offices for. Using variations of actual questions received from customers, Kris’ responses have been fine-tuned through rounds of iterations using artificial intelligence, with the aim of training the bot to provide conversational replies that can meet the needs of customers promptly and efficiently. SIA has been progressively enhancing its digital capabilities and the development of Kris was led by an in-house team.

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Virgin Atlantic begin direct Barbados flights from Heathrow Airport

Dec 11, 2017

From today Virgin Atlantic has launched the only direct Barbados flights from London Heathrow. The new, twice weekly service will help make Christmas in the Caribbean a reality for even more holidaymakers.

Heathrow to Barbados Flights

The new flights operate on Tuesdays and Saturdays as part of the winter 2017 schedule using an Airbus A330. This new service means that Virgin Atlantic will now offer up to 11 Barbados flights per week from three UK Airports (Gatwick, Manchester and Heathrow).

Shai Weiss, Chief Commercial Officer at Virgin Atlantic commented;Shai Weiss, Chief Commercial Officer at Virgin Atlantic

“The Caribbean has always been a core market for Virgin Atlantic and we’re excited to be offering more choice to our customers with the option of flying from Heathrow, Gatwick or Manchester direct to Barbados.”

Virgin Atlantic has seen strong demand for their Upper Class and Premium Economy cabins on these Caribbean flights and so took the opportunity to utilise an A330. This aircraft is fully configured with 31 Upper Class, 48 Premium Economy and 185 Economy seats, allowing more customers to experience Virgin Atlantic’s award winning service.

Heathrow-Barbados has become Virgin Atlantic’s fifth new service to launch in 2017 – with flights to Seattle, Boston, New York and San Francisco launching in spring 2017. In addition, Virgin Atlantic’s recently extended codeshare agreement with FlyBe will mean that customers from Scotland can now easily connect from Edinburgh and Aberdeen airports to Barbados via London Heathrow.

Barbados Flights

The Virgin Atlantic A330 will be flying twice a week from London Heathrow to Barbados and is offering return Economy fares from £649 per person including tax. But hurry you’ll need to be quick to get these flights.

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China Airlines Increases Non-Stop Gatwick Taipei Route with A350-900

Nov 23, 2017

China Airlines is increasing its non-stop route from London Gatwick to Taipei from four to five flights per week. The national flag carrier of the Republic of China (Taiwan) will add a fifth flight from 25 March 2018 onwards, with the additional service operating every Tuesday.

The increase follows the announcement that China Airlines is returning to the UK after a five year hiatus with the launch of a new non-stop service between London Gatwick and Taipei’s Taoyuan International on Friday 1 December 2017.

Gatwick – Taipei Route

The new service will operate four times per week from Gatwick’s South Terminal until 25 March 2018, when the additional Tuesday flight will be added. The A350-900 Airbus will carry up to 306 passengers with a three class configuration, offering Premium Business, Premium Economy and Economy cabins.


“Having only just announced our return to the UK, we are already demonstrating our ambition and commitment to the service by expanding from four to five weekly flights,” says Roger Han, Senior Vice President, Europe at China Airlines.

China Airlines A350 Gatwick Taipei route

“This addition to the only non-stop service between Taiwan and the UK will allow even more travellers to experience China Airlines’ impressive 4-star inflight service. Customers will be able to travel more frequently with the knowledge that our network is opening up many routes into Australia, New Zealand and Asia.”

As a proud member of the SkyTeam global airline alliance, China Airlines currently operate flights to destinations across Asia, North America, Europe and Australia, with a fleet of over 80 aircraft.

As of 25 March, the new flight schedule will operate as per the following local times:


London Gatwick to Taipei Taoyuan


Taipei Taoyuan to London Gatwick


Return fares to Taipei, Australia and New Zealand can be booked now.

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New Air France Play app provides inflight entertainment for passengers

Oct 31, 2017

Air France has launched a new app for its passengers. Air France Play is a free app for smartphones and tablets,  available on the App Store and Google Play. It is a mobile IFE app offering a range of newspapers and magazines, videos and music.

Air France Play

The Air France Play  app offers a varied content for the airline’s passengers who have a reservation on an Air France flight.  Passengers can access the  content from 30 hours before the flight’s departure time. The media includes:

  • Newspapers and magazines – a wide choice of French and international publications available at no extra charge as soon as they hit the newsstands including Le Monde, The New York Times and China News Weekly
  • Videos – a large selection of movies*, TV programmes*, cartoons*, news programmes and documentaries such as France 24 and Euronews that can be consulted during the flight
  • Music – a selection of Air France Music playlists to enjoy again and again.
  • Among these offers, Air France Magazine and music podcasts are available at any time, even without a reservation.

Up to 30 hours before a flight passengers can log on with their booking reference or Flying Blue card number to access the content. They can then download their selection of news, music or videos. This content can then be viewed any time, on or offline.

Air France Play*Available on flights lasting 2 hours or above between France and Europe, North Africa or Israel, and flights within the regional Caribbean network.

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Finnair to grow longhaul routes this winter with new flights

Oct 25, 2017

Finnair is poised to enter the largest expansion in its history during the upcoming winter season. With its fast-connecting hub in Helsinki, Finnair offers one of the most reliable and convenient networks linking several key destinations in Europe with Asia.

New Finnair Winter Flights

Finnair’s growth strategy will be in full swing during the winter season with 20 intercontinental destinations, over 100 destinations in Europe and a significant increase in capacity for Lapland destinations.

Finnair is opening new routes to Goa, India on the 1st November, to Puerto Vallarta, Mexico on the 5th November, to Puerto Plata, Dominican Republic on the 30th November and to Havana, Cuba on the 1st December.

“This winter, we are entering the biggest expansion phase in our airline’s 94 year history,” says Juha Järvinen, Chief Commercial Officer at Finnair.


Finnair A350 economy class, in-flight entertainment

“We are opening several new destinations, expanding our network and fleet including our eleven Airbus A350 aircraft, adding capacity to Finnish Lapland and taking important strides in our customer experience. It’s a very exciting time to fly Finnair.”

Due to the continued increase in demand for Lapland as a tourist destination, Finnair is also heavily expanding its capacity to several Lapland airports for the upcoming winter season. Finnair is the leading airline flying to Lapland with several weekly connections, and timetables designed to support smooth connections from Europe.

Finnair A350 economy class cabin, with wifi portalFinnair is increasing its capacity to Lapland by over 20%. As of mid-December, Finnair will start flying new non-stop flights to Lapland airports, Kittilä and Ivalo from London Gatwick. Finnair is also increasing its capacity from Helsinki airport to several Lapland airports for the entire winter season. In total, Finnair is offering 430,000 seats to five of Lapland’s airports during the winter season.

In line with its growth strategy Finnair recently announced they are extending their current partnership with British Airways with several new code-shares flights within Europe, aiming to increase the connectivity for both carriers through their respective Helsinki and London airport hubs. British Airways will place its codes on several of Finnair’s European destinations including the new flights from London Gatwick to Kittilä and Ivalo. Finnair will place its codes on British Airways flights between London Heathrow and Tallinn, Copenhagen and Gothenburg.



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Air New Zealand leads the way in inflight waste with Project Green

Oct 4, 2017

Air New Zealand, its catering partner LSG Sky Chefs and the Ministry for Primary Industries (MPI) have teamed up to tackle inflight waste from Air New Zealand’s international services arriving in Auckland with a world-leading partnership expected to divert 150 tonnes of waste from landfill annually.

Project Green

The waste reduction initiative Project Green has enabled 40 Air New Zealand inflight products that were previously sent to landfill due to biosecurity controls, to be reclassified so they can be reused on future flights if removed from aircraft sealed and untouched.

Products approved to date include sealed beverages and unopened snacks with further items to be added in coming months. In the first month of running Project Green across its international fleet, the airline diverted 13 tonnes of waste, including 266,000 plastic cups, 480kg of sugar packets and 3.5 tonnes of bottled water.

Inflight Waste

The programme, which has been developed over 18 months, is also enabling greater recycling of low biosecurity risk packaging, more accurate loading of catering items onto aircraft and reduced waste disposal costs with fewer items sent to landfill.

Waste management is a significant issue for all airlines, with International Air Transport Association (IATA) data estimating the global industry generated 5.2m tonnes of inflight waste in 2016. While Air New Zealand has always been waste-conscious, quarantine controls have presented challenges to recycling initiatives in the past.

Air New Zealand Head of Operational Delivery Alan Gaskin says, “We’ve spent considerable time auditing our inflight waste to gain a better understanding of how we can improve our handling processes. By collaborating with LSG Sky Chefs and MPI we’ve been able to make significant gains and we’re incredibly encouraged by the early data we’re seeing.”

“Project Green is an outstanding example how airlines can work with border regulators to develop solutions to reduce cabin waste without comprising quarantine controls.”

The project has required a change in onboard processes for the airline’s staff, particularly for cabin crew who play a key role by returning unused items to stowage and separating goods correctly.

LSG Sky Chefs New Zealand General Manager Pieter Harting says, “Our role in Project Green is to ensure items taken off aircraft are sorted correctly and meet the standards we’ve agreed with MPI and Air New Zealand, before reloading trolleys with approved items for the next service. It’s been an exciting journey for us, requiring a big culture shift and getting our people onboard with new ways of working.”

Ministry for Primary Industries Cargo Manager Stu Rawnsley says, “This project is rethinking how waste from international flights is managed in New Zealand. It’s been excellent working with Air New Zealand and LSG to ensure the initiative meets New Zealand’s tough biosecurity standards.”

This is the first stage of the airline’s collaboration with LSG Sky Chefs New Zealand and MPI. Moving forward the organisations will look at how they can further expand the range of unused products that can safely be recovered and develop a more precise approach to analysing collection data to ensure aircraft are catered more accurately.

Project Green is just one of several initiatives Air New Zealand has in place across its business to tackle waste. The airline also has programmes in place to recycle paper coffee cups used on domestic jet services, organic waste from head office, office materials and lounge furniture, staff uniforms and blankets.

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