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Customer Services
Title Customer Sales & Service Agent
CategoriesCustomer Services
LocationMelbourne, Australia
Job Information

The Emirates Airline Regional Contact Centre based in Melbourne CBD is seeking expressions of interest from candidates who have recently graduated (within 2 years) with a certificate IV in Travel & Tourism. Only suitable qualified candidates need apply.

The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 40,000 employees. The Group comprises of Dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group’s rapidly expanding and award winning international Airline. Emirates global network now sees it flying to over 100 destinations across 6 continents, operating a modern fleet of over 130 wide-bodied aircraft. Today the Airline has orders worth over US$ 58 billion for 170 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!

The Position:

Our Customer Service and Sales Centre is currently looking for dynamic, dedicated and motivated customer service and sales professionals. Working in the heart of the Melbourne CBD.

Your responsibilities will include:

  • Ensuring the highest standard of customer service is provided to Emirates customers.
  • Providing customers with details on Emirates fares and actively issuing tickets and selling related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.
  • Ensuring quality standards are achieved for all customer interactions.
  • Actively enhancing Emirates revenue earnings by offering auxiliary products such as Skywards (frequent flyer program), Dubai stopovers and hotel bookings.
  • Support Travel Agents by assisting them with their general enquiries.

Successful candidates will work on a rotational roster between Monday to Sunday during the following operating hours:

Monday – Friday 07:00 — 19:00
Saturday 07:00 — 17:00
Sunday 09:00 — 17:30

Salary & Benefits: We offer our employee’s competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

Experience and Qualifications:

  • For this opportunity, Emirates is seeking expressions of interest from candidates who have graduated within the last 2 years with a Certificate IV in Travel & Tourism. Only suitably qualified candidates need apply.
  • Experience in the provision of Customer Service or Sales (either face to face or via telephone).

To Apply: To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.


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